Often times in life, it’s the little things we do that are remembered. As a leader, we have to be aware that what we say and how we behave can have a big impact on our employees. And how we make our employees feel about us as their leader will effect their job performance and ultimately all our successes and failures. Listen to a story about how a small act engendered goodwill that I hope made a difference in several hundred firefighter’s lives. Please leave a comment if you enjoy this or any of the previous stories. Thanks for listening.